Last updated: October 31, 2026
The bracketed fields in this text are not filled in yet: LEGAL_COMPANY_NAME, LEGAL_ADDRESS, LEGAL_EMAIL.
This page explains how to delete your data stored in the Gentz AI platform. There are two paths depending on who you are.
A. Businesses that connected a WhatsApp or Instagram account
1. Automatic deletion request through Meta
- Instagram: in the Instagram app open Settings and privacy → Website permissions → Apps and websites → Active, select Gentz AI and tap Remove.
- Facebook / WhatsApp: on Facebook open Settings & privacy → Settings → Business integrations, select Gentz AI and click Remove. (You can also remove the WhatsApp Business account connection in Meta Business Suite under Business settings → Integrations → Connected apps.)
- Choose to have your data deleted. Meta sends us a signed deletion request and you receive a confirmation code and a link to follow its status (
https://gentzcrm.com/meta/veri-silme/<confirmation-code>).
Meta may rename these menus from time to time.
2. Disconnect in the panel
In the management panel, open Settings → Channel accounts to disconnect a WhatsApp number or Instagram account and delete conversations. Access tokens are deleted as soon as a connection is removed.
3. Request by email
Write to [LEGAL_EMAIL] with your business name and the connected number or Instagram username to ask for all your data to be deleted. After verifying your identity we complete the request within 30 days.
What is deleted?
For a deletion request through Meta or by email, everything received through the WhatsApp number / Instagram account concerned is deleted:
- all conversations and messages, attachments and stored media files, conversation notes and the AI assistant’s conversation state,
- raw webhook records received from Meta,
- people’s WhatsApp/Instagram identifiers (wa_id, BSUID, IGSID, usernames),
- access tokens, permissions and identifying account details (the account remains only as a “disconnected / data deleted” marker).
Customer records, quotes and sales the Business created itself are the Business’s own records; they are deleted when the Business asks or when the subscription ends. Records with a legal retention duty (e.g. invoices) are kept for that period; personal content in security audit logs is redacted.
B. People who messaged a Business on WhatsApp or Instagram
The Business you chatted with is the controller of this data. Send your deletion request to that Business; it can anonymise your record or export your data in the Platform (Contacts → KVKK request). You can also email [LEGAL_EMAIL] stating which Business you chatted with and on which channel; we forward your request to the Business and help it fulfil it.
Checking a request
The status of each request sent through Meta is shown at https://gentzcrm.com/meta/veri-silme/<confirmation-code>: received, completed or no stored data found.